Multichannel fundraising

Published on August 25, 2015 by

What happens when you stop direct mail acquisition


Everyone said they were crazy when the American Cancer Society announced they would stop direct mail acquisition.

A huge decision given they mail 41 million piece of acquisition mail. In 2012, they spent $10 million to generate 252,000 new donors through direct mail acquisition.

But it kind of sounded like they had good reasons for making that decision. So despite the naysayers, I always think it’s courageous to try something different.

Eighteen months after making that decision, ACS reinstated their direct mail acquisition program.

You can read about it here, here, and

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Published on July 2, 2014 by

Why did your tax appeal do so badly… or so well?

Now that June 30 is over and charities are tallying up their results, it’s time to debrief.

Were you well over target, right on or did you raise less than you hoped? Whatever the case, it’s crucial to debrief on why you got the result you did.

So, what if you didn’t reach your appeal goal? Try to resist the urge to blame others. It’s time to take a closer look at what went wrong – and apply those learnings to future campaigns. An appeal is really only a complete failure if you refuse to learn from your mistakes.

If ...

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Published on November 13, 2013 by

That Gmail tab’s effect on your fundraising emails

If you don’t know about Gmail tabs then in a nutshell the concern is this.

All those beautifully crafted fundraising emails you send out to your donors with Gmail addresses will end up under a "Promotions tab".

What the heck is the Promotions tab?

In May this year, Google introduced a new tabbed layout. If your donors use Gmail addresses then they can enable up to five tabs. They are Primary, Social, Promotions, Updates and Forums. If enabled, Gmail automatically sorts all incoming messages into those tabs.

And the fear is that your fundraising emails will be less likely to ...

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Published on October 4, 2013 by

4 ways to raise more money from your Christmas appeal

Everyone’s in the throes of Christmas appeal planning. So I thought it may be useful to throw in some of the “best bang for your buck ways” to raise more money for your charity this Christmas.

1. Review your Christmas offers

I don’t know why but some charities seem to feel that people will give just because it’s Christmas.

This is partly true. Donors will give – but you still need to develop a compelling offer.

A lot of the letters I see around Christmas time go something like this:

Please give $50 to help disadvantaged people in ...

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Published on August 29, 2013 by

7 donation page features that cry out “Yes, we love donors like you!”

Thank you to the charities that made it easy for me to donate online. Especially since I left it to the last day before June 30. Even though some of you did send me letters and emails throughout May and June asking for gifts.

Despite my best intentions to give earlier, I found myself scrambling on June 29 to actually donate. (I also wondered whether I’d get a tax invoice dated appropriately to claim my tax deduction in that financial year).

That being the case, I was really, really grateful when I found charity websites that:

  • Removed frustration and ...
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Published on August 27, 2013 by

6 no-nos for online donation pages

In this post, I wanted to focus on charity online donation pages.

Right before the end of the financial year, I made online donations to 12 different charities. And with all the buzz about multichannel giving, digital donors and online engagement, I was surprised at how bad the online giving experience was in several cases.

While I won’t name and shame, I will outline some dos and don’ts when it comes to setting up your web donation pages.

After all, you probably spend a lot of effort getting prospective donors to come to your website to give. All those appeal ...

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