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Month: April 2016

When NOT to copy the competition

Last week, I got an email from a client sending me a direct mail sample from another charity. She suggested we do something similar. I opened up the sample… and did a facepalm. It was not the most terrible piece of fundraising communications I’ve ever seen… but it broke all the rules of effective direct response. And not in a good way. The problem is the client thought it was good simply because their much bigger competitor did it.
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A thank you letter for EVERY donation? Really?

A client asked me last week whether you need to send your donors a thank you letter after EVERY donation they send in. Because the donor admin department doesn’t want to send gift acknowledgements and thank you letters after each gift. “It’s much more efficient to just send one annual statement at the end of the financial year. We save money and it’s much less hassle.” So let’s think about this.
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